Remove Contact Center Remove Ecommerce Remove Online Experience Remove Self Service
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Improving Your E-Commerce Customer Service to Meet Today’s Consumer Expectations

Joe Rawlinson

Empower your customer service team to handle service tickets across all channels by adopting a virtual call center platform such as 8×8 Virtual Contact Center that is equipped to deliver a consistent omni-channel experience. Live chat is another technology you can use to improve customer experience.

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Festive failings in UK customer service

Eptica

Alternatively they could contact the retailer via email, social media or chat, unnecessarily adding to the volume and cost of incoming interactions at the busiest time for customer service teams. Share this page on: Tweet. Share this page on: Tweet.