Interactions

JULY 29, 2021

Our survey found that 8 out of 10 people have switched brands due to a poor customer service experience. What consumers want (and don’t want) in a customer service interaction. So what exactly do customers want? Customers recognize the benefits of self-service through automated systems.

Customer Care 71

Customer Care Consumers Self Service Poor Customer Service 71

Interactions

JUNE 24, 2021

If the technology that a brand is using does not address these best practices, it’s not a technology that is actually supporting customer expectations (or your business!). A lot of traditional automation in the contact center is designed to make transactions more efficient. The post Why isn’t customer experience working?

Self Service 71

Self Service Customer Experience Contact Center Poor Customer Service 71

Comm100

JUNE 13, 2018

Customers can experience many types of pain points, or common problems, while doing business with a company. Remedy existing customer pain points before the holiday rush by considering the following: Where do your customers currently experience friction in the buying experience? Enable and Encourage Self-Service.

Tips 130

Tips Self Service e-support Social Media 130