Contact Center Customer Service Strategies Employee Experience Exceptional Customer Service 
ShepHyken
OCTOBER 1, 2023
Total experience transformation: Five strategies for a seamless customer and employee experience by Ron Shamah (Fast Company) Employee and customer experiences have an inherent overlap—one does not exist without the other. My Comment: Are you making changes in your contact center (or plan to)?
Call Center Pros
AUGUST 27, 2018
There is no better and faster path to create exceptional customer service than by learning from those who have done it successfully before. If you want your business to grow and excel in customer service, this post is for you! To Providing a World-Class Customer Experience by John R. DiJulius III.
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