Remove Contact Center Remove Contact Center Workflow Remove Measurement Remove Touchpoint
article thumbnail

The Paradigm Shift of Remote Support and the Future of Field Service Delivery

TechSee

Today’s remote support is fully integrated within the contact center workflows, enabling remote technicians and contact center agents to collaborate together to provide faster and more efficient service.

article thumbnail

Essential Pain Points in Call Center Management – Part 2

NobelBiz

Example from a Call Center Perspective An agent working remotely faces frequent connection drops due to an unstable home internet connection. Additionally, without adequate security measures, they inadvertently expose sensitive customer data. Explore lessons, regulations, and strategies for contact centers in 2023.