ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. Contact centers vary widely to suit the needs of a wide range of businesses. A customer-facing company and business-to-business (B2B) sales will have different needs from a contact center.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

NobelBiz

JUNE 29, 2021

It’s critical to design a typical customer journey based on the identified personas in order to react to all of these changes. The customer journey is defined as the path traveled and activities done by a prospect or client from the moment he or she recognizes a need until the purchase act.

Customer Journeys 52

Customer Journeys Customer Experience Contact Center Omni-Channel 52

NobelBiz

JUNE 6, 2021

Agents in customer relations and customer service are also aware of client concerns and collect feedback on a regular basis. Relationship with after-sales service, inquiries to the technical department, installation assistance Use: put the product or service to use. Make relationship situations a top priority.

Customer Journeys 52

Customer Journeys Customer Experience Contact Center Touchpoint 52

NobelBiz

MAY 24, 2021

The main difference between on-premise vs. cloud contact center is that the cloud contact center will not go out of commission if the facility where it’s hosted goes offline. You’ll need to have a consistent and secure access point, even if the surrounding data center goes down.

Contact Center 52

Contact Center Call Center Software Virtual Agent 52