NobelBiz

APRIL 3, 2023

Rigorous quality management systems in call centers help ensure customers have the best possible experience, which not only strengthens your brand’s reputation but also leads to long-term customer loyalty. Mike McGuire (Senior Contact Center Software Consultant @ NobelBiz) Key Takeaways: What Is Call Center Management?

Call Center 52

Call Center Customer Satisfaction Contact Center Management 52

NobelBiz

FEBRUARY 14, 2023

Automating data analysis: Automating data analysis, such as using machine learning algorithms, can help contact centers quickly identify and address issues impacting the customer experience. These include customer satisfaction, first-call resolution, and the net promoter score.

Contact Center 52

Contact Center Customer Journeys CRM Social Media 52

Call Experts

JULY 28, 2022

If your business has a lot of customer interaction , you’re probably wondering if a contact center is a suitable solution. . A contact center processes incoming calls and messages from existing customers and prospects. With IVR, agents can access different skill sets for a specialized call.

Contact Center 52

Contact Center Call Center Knowledge Base Customer Satisfaction 52

NobelBiz

MAY 9, 2023

Brad Butler, Contact Center Software Consultant @ NobelBiz Improved Agent Productivity Long wait times can be a significant challenge for contact centers, causing negative consequences for both agents and customers. – Brad Butler, Contact Center Software Consultant @ NobelBiz 2.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

CX Accelerator

JULY 22, 2019

Contact centers are big on analytics. The main reason companies measure things like their call-handle time, first-call resolution, and internal quality management (QM) scores are to improve customer satisfaction. So, how do you know if customers are pleased with their level of service?

Contact Center 182

Contact Center Analytics Effort Score Net Promoter Score 182

CX Accelerator

JULY 22, 2019

Contact centers are big on analytics. The main reason companies measure things like their call-handle time, first-call resolution, and internal quality management (QM) scores are to improve customer satisfaction. So, how do you know if customers are pleased with their level of service?

Contact Center 174

Contact Center Analytics Effort Score Net Promoter Score 174