What Is UCaaS And What Are Its Benefits For Contact Centers?
NobelBiz
JUNE 7, 2021
While VoIP is a single mode of communication, UCaaS is multi-modal: web conferencing, chat, video conferencing, status display, screen sharing, handshake support, connection with CRM and third-party applications, CTI, and, of course, VoIP and WebRTC to power the audio. These linkages facilitate agents’ work and boost their productivity.
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