ShepHyken

NOVEMBER 16, 2020

My Comment: Some people would rather go to the dentist than call customer support. This article sets out to right the situation by sharing five steps to help restore a customer’s faith in the support center. 60% of consumers interviewed said CX is better. Ecommerce cannot be ignored. MoEngage Inc.)

Ecommerce 85

Ecommerce Customer Service Call Center e-support 85

ShepHyken

MARCH 1, 2021

Without it, you risk service that is inconsistent, at best. 5 key principles for a successful e-commerce user experience by James Brooke. My Comment: If eCommerce is part of how you interact and sell to your customers, you’ll want to read this short article featuring five ways to have a better digital experience.

Customer Journeys 80

Customer Journeys Customer Service e-support Self Service 80

ShepHyken

APRIL 3, 2023

My Comment: AI is changing the way companies manage customer support. It’s the last group that will win the digital customer experience game. This article uses Air Canada as a case study for properly using AI/automated/self-service support to deliver a better CX. She worked on it every day between 4.00

Self Service 9

Self Service Customer Service e-support Retail 9