Kayako

MAY 13, 2022

Today’s customer expects efficient, seamless interactions with products, services, and customer service help across various devices. Fortunately, customers also like to help themselves. Are you ready to provide fast and responsive customer care? Discover Kayako Self Service. White papers.

Self Service 275

Self Service Knowledge Base e-support Policies 275

LiveChat

NOVEMBER 16, 2018

Good content is not just a formidable marketing tool, it’s also a great starting point for sorting out customers’ problems with your product. Content may be of many different types – blog posts, videos, white papers, case studies, and more. No one ever said that having a customer care number was a necessity to run a business!

Poor Customer Service 45

Poor Customer Service Call Center Customer Service Representative Customer Care 45

Tricia Morris

SEPTEMBER 4, 2015

In addition, the survey also shows customer service as one of departments with the lowest job satisfaction ratings and highest percentage of hostile employees. Now consider this: In a recent Aspect Consumer Experience Survey , 76% of consumers surveyed say their view customer service as the true test of how much a company values them.

Engagement 40

Engagement Customer Service Customer Service Representative Employee Engagement 40