TechSee
MARCH 12, 2019
Visual support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service.
NobelBiz
APRIL 18, 2023
The percentage of client complaints handled or resolved by your agents at the first point of contact. FCR = (Total Resolved Cases / Total Number of Cases) x 100 Customer Satisfaction (CSAT) The Customer Satisfaction Score is a popular metric call centers use to assess buyer satisfaction.
NobelBiz
OCTOBER 17, 2023
Tech Inconsistencies: Remote agents might be using varied devices and internet connections, leading to inconsistent service quality. Example from a Call Center Perspective An agent working remotely faces frequent connection drops due to an unstable home internet connection. Achieving this consistency can be challenging.
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