TechSee

OCTOBER 9, 2018

Millennials love augmented reality and virtual reality, and there are an increasing number of practical business solutions for these immersive technologies. Cloud-based, omni-channel CRM solutions. AI-powered virtual agents. Investigate how they can work for you. . Personalization. Know your customer.

Omni-Channel 359

Omni-Channel Self Service Customer Service Virtual Agent 359

CSM Magazine

JUNE 12, 2020

The IMA’s Statement on Management Accounting (SMA) Value Chain Analysis for Assessing Competitive Advantage (issued in March 1996) states, “The value chain approach for assessing competitive advantage is an integral part of the strategic planning process. Omni-channels.

Omni-Channel 52

Omni-Channel Customer Service Self Service Virtual Agent 52

UJET

JUNE 25, 2021

So, as more consumers continue to use their phones as their preferred device, mobile-first customer service capabilities natively housed within smartphone apps are becoming a concrete competitive advantage—especially when it comes to factors inherent in customer service that can’t be totally eliminated – like putting customers on hold.

Customer Journeys 82

Customer Journeys Customer Experience Contact Center Omni-Channel 82