Competitive Advantage Exceptional Customer Service Poor Customer Service Study 
InMoment XI
SEPTEMBER 12, 2023
These could be features that no current products offer, service needs that are not adequately addressed, or new ways to engage customers. These are areas where you have the opportunity to differentiate your business and gain a competitive advantage.
SurveySensum
JUNE 29, 2023
A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar?
ProProfs Chat
DECEMBER 12, 2019
When it comes to trusting companies, it has been found that customers in today’s time are trusting companies far less than before. With numerous bad customer experiences, it is evident that customers will be more cautious in choosing which brand to stick to for future purchases. Poor customer service drives customers away.
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