Kustomer

AUGUST 11, 2022

An effective customer service conversation can help consumers feel more comfortable and confident in your business — enough to come back for more products or services — especially if a problem is solved or a relationship is built during the conversation. Competitive Advantage. Consumer expectations are shifting.

Customer Service 98

Customer Service Social Media Self Service Loyalty 98

Storyminers

JULY 6, 2020

An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Bruce Temkin. Show podcast and a regular contributor to Forbes.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Bruce Temkin. Show podcast and a regular contributor to Forbes.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ProProfs Chat

JANUARY 30, 2020

Now learning about customers is essential, but we need to be mindful that privacy is not something they’ll like to put at stake just to engage with a brand. Therefore, you need to make sure that no matter what live chat software or CRM platform you invest in, it secures the data on your customers properly. In 2018, 46.5

Customer Engagement 136

Customer Engagement Engagement Social Media Customers 136