PeopleMetrics

APRIL 4, 2018

In an industry where firms are differentiated primarily on the basis of intellectual property, firms that deliver exceptional customer service have a competitive advantage over those that don’t. Outside of work, Matt is a bit too passionate about the Philadelphia Eagles, Flyers, Sixers and Phillies.

Net Promoter Score 66

Net Promoter Score Competitive Advantage Exceptional Customer Service Feedback 66

Lumoa

APRIL 24, 2018

I’d love to specify from the very beginning, we focus on the Net Promoter System , not only on the Net Promoter Score ( that actually changes a lot ). Before we dive deeper, here’s a detailed guide to how to improve your customer experience with NPS (and here is a quick summary of what NPS is and isn’t ).

System 338

System Effort Score NPS Net Promoter Score 338

SurveySensum

MAY 11, 2023

Customer expectations have changed drastically, and businesses need to keep up if they want to stay competitive. So how can you stay ahead of the game? — By listening to your customers, of course! By conducting an NPS survey, you can understand what percent of your customers are promoters, passives, and detractors.

NPS 52

NPS Retail Net Promoter Score Effort Score 52