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29 Customer Service Training and Coaching Tips

Stella Connect

Agnieszka Anna Jozwiak, CX & UX Consultant, Business Integrity Manager at Facebook. The GROW model of coaching was developed during the 1980s by three business coaches named Graham Alexander, Alan Fine, and Sir John Whitmore. “[I]f you care about customer experience. then customer service training is not optional.

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29 Customer Service Training and Coaching Tips

Stella Connect

Agnieszka Anna Jozwiak, CX Consultant, CXPA. 14. “[I]f you care about customer experience. then customer service training is not optional. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. It is not an extra.

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29 Customer Service Training and Coaching Tips

Stella Connect

Agnieszka Anna Jozwiak, CX Consultant, CXPA. 14. “[I]f you care about customer experience. then customer service training is not optional. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. It is not an extra.