GetFeedback

DECEMBER 21, 2018

Here are 40 customer retention statistics that reinforce the growing need for customer experience management. Customer Retention by the Numbers. Churn is closely tied to customer satisfaction , and for obvious reasons. Satisfied customers are more likely to upgrade or add services and are less likely to cancel.

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Comm100

JUNE 13, 2018

Preparing for the shopping season ahead of time can help e-commerce vendors and retailers of all industries convert more browsers into buyers, improve customer satisfaction levels, and dodge inconvenient (and avoidable) operational hassles. This could include in-house customer service representatives, or remote live chat agents.

Tips 136

Tips Self Service e-support Social Media 136

ProProfs Chat

MAY 1, 2020

If you fail to acknowledge them when creating the best customer service training program for e mployees, you can end up facing consequences like: Losing more than 50% of customers who end up leaving because of poor customer service. Related Read: Employee Training for Motivation, Success, and Retention.

Customer Service Training 85

Customer Service Training Training Customer Service e-support 85