Experience Matters

NOVEMBER 20, 2014

Supercuts, by comparison, has 2,300 locations. The bottom line : Simply stay focused on your customers and your brand. Compelling Brand Values Customer Connectedness Customer experience Great Clips Ray Barton' It’s the largest and fastest growing hair care brand.

Customer Connectedness 245

Customer Connectedness Brand Values Comparison Metrics 245

Lumoa

FEBRUARY 9, 2023

Compelling Brand Values: Brand promises drive how the organization treats customers. Customer Connectedness: Customer insights are infused across the organization. More on customer experience if you’re curious: Complete guide: how to improve customer experience , What is customer experience (CX)?

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Lumoa

MARCH 20, 2018

Compelling Brand Values: Brand promises drive how the organization treats customers. Customer Connectedness: Customer insights are infused across the organization. Customer Service/Support Customer service , or customer support , is often mixed up with customer experience.

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

Lumoa

MARCH 20, 2018

Compelling Brand Values: Brand promises drive how the organization treats customers. Customer Connectedness: Customer insights are infused across the organization. Customer Service/Support Customer service , or customer support , is often mixed up with customer experience.

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160