Comparison Customer Centricity Roadmap Voice of Customer 
Lumoa
FEBRUARY 9, 2023
The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Actionability is also, as we believe, one of the essential aspects of customer experience management.
Lumoa
MARCH 20, 2018
Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place.
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Lumoa
MARCH 20, 2018
Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place.
Pink Guava
OCTOBER 31, 2018
Remember, these champions have to be self motivated, customer centric and teamplayers. Remember this is a Customer experience Transformation Initiative and so the entire focus has to be Customer. What is our customer churn rate? How does our customer incremental sales trend looking like?
ClearAction
NOVEMBER 18, 2015
Comparisons over time are more fair and revealing than comparisons across products or regions or organizations. This can help you to develop a multi-year organizational adoption and accountability roadmap for customer experience excellence. And that's key toward nurturing a customer-centric culture.
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