Natalie Petouhof

FEBRUARY 2, 2016

Of the 284 million users who actively sought help in-app, only seven percent proceeded to file a support ticket after utilizing a specific self-service FAQ provided in-app, thus proving the efficacy of proactive in-app support. Just as other technology is evolving, so too is CRM and customer support. To date, Helpshift has raised $13.2

Self Service 40

Self Service Mobile Customer Service CRM Customer Relationship Management 40

UJET

OCTOBER 22, 2020

Mobile devices have made it easier (and faster) than ever to share experiences, communicate, and get instant gratification. Companies like Wag! , knew they needed to create an intuitive mobile customer service experience. partnered with UJET to roll out a unified customer experience in just 30 days.

Omni-Channel 90

Omni-Channel Consumers Brands Contact Center 90

UJET

OCTOBER 22, 2020

Mobile devices have made it easier (and faster) than ever to share experiences, communicate, and get instant gratification. Companies like Wag! , knew they needed to create an intuitive mobile customer service experience. partnered with UJET to roll out a unified customer experience in just 30 days.

Omni-Channel 72

Omni-Channel Consumers Brands Contact Center 72

Comm100

FEBRUARY 6, 2018

Out of all the customer engagement software tools that are out there, which one is right for your company? Different companies have different needs, and a very diverse number of customer engagement tools are waiting to fill those needs. Popular Customer Engagement Software Tools and Who They’re Good For?

Software 104

Software Customer Engagement Engagement Omni-Channel 104