Elevating Guest Experiences in Hotels with Integrated CX
InMoment XI
FEBRUARY 7, 2024
Hotels can then leverage these insights to elevate guests’ experiences before, during, and after their reservation. These signals give hotels and resorts a 360-degree view of each customer, which can be used to fuel ultra-personalized experiences. Mckinsey & Company. State of the Connected Customer. ( [link] ).
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