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15 Crucial Call Center Software Features for 2024: Must-Have Capabilities & Requirements

NobelBiz

RELATED RESOURCE White Paper | How to customize Your Caller ID Omnichannel Support Offering support across multiple channels (phone, email, chat, social media) ensures a seamless and consistent customer experience, allowing customers to interact with the call center through preferred channels.

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Five Ways to Improve Contact Center Performance – What Every Customer Wishes You Knew

NICE inContact

Workforce management (WFM) software can help. WFM software is no longer for big contact centers. Look for a solution that is tightly integrated into your contact center software. You will need a good reporting system to monitor many of your contact center KPI’s like ASA and FCR.