Chief Customer Officer, Guest Experience and Hospitality

How Two CX Leaders United Their Organizations Under Shared Value Systems to Transform Customer Experience

Customer Bliss

OCTOBER 25, 2018

In this podcast, I’m expounding on this concept and revisiting conversations from two CX leaders who have united their organizations to conduct a CX transformation led by a specific purpose and mission that enhances the overall experience. . Lee West, Pastor of Guest Experiences @GatewayPeople Click To Tweet.

System

System Hospitality Customer Experience Guest Experience

Customer Experience Champions: Best Practices from the CX Veterans

Thematic

FEBRUARY 13, 2019

I’ve just returned for Corinium’s Chief Customer Officers and Influencers conference in Atlanta. As someone who just joined the customer experience and insights industry four weeks ago, this felt like a capstone project where I was forced to “talk the talk” and “walk the walk.” Joe Gagnon (CEO @ Spark Central)?.

Customer Experience

Customer Experience Chief Customer Officer Guest Experience Hospitality

Customer Experience Update

How Two CX Leaders United Their Organizations Under Shared Value Systems to Transform Customer Experience

Customer Experience Champions: Best Practices from the CX Veterans

Webinars

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