Chief Customer Officer Customer Change Effort Score How To 
Kustomer
SEPTEMBER 3, 2020
Companies that learn to listen to their customers whether from feedback through structured or unstructured channels, will be better equipped to adapt to the ever changing market. Employees and How to Take On the New CX World. As the market and customer changes, companies change. Nate Brown: (04:55).
Chattermill
MAY 12, 2019
This book is a must-read for anyone from CX, sales, and marketing teams to the executive suite who are interested in what makes customers tick. The Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business by Alan Pennington. Chief Customer Officer 2.0
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