Top 20 Books Every Customer Experience Professional Needs to Read Now
Chattermill
MAY 12, 2019
Joseph Michelli’s book gives readers a behind-the-scenes look at the hotel company’s secret recipe for success, delivered through interviews with employees and executives in the corporate office and on the ground. Pennington doesn’t dive into things like cross-channel alignment or journey mapping. Chief Customer Officer 2.0
Let's personalize your content