NobelBiz

JANUARY 10, 2021

Mobility, flexibility, automation… the development of chatbots is the inevitable result of a ten-year technological convergence that has swept across all companies and contact centers. The chatbot, as a conversational robot embedded into a messaging app, enables the creation of a new communication experience with users.

Contact Center 52

Contact Center Chatbots Virtual Agent Call Center 52

SurveySensum

NOVEMBER 7, 2023

That’s why this should come as no surprise that the quality of mobile customer experience you provide to your customers has a profound impact on satisfaction, loyalty, and overall business performance. Well, you can start by scrolling down and exploring the 9 proven ways to improve your mobile customer experience.

Self Service 52

Self Service Customer Experience Multi-Channel e-support 52

NobelBiz

APRIL 16, 2024

Example: A legacy call center system might not integrate well with newer digital channels like messaging apps or artificial intelligence-driven chatbots. Embrace cloud-based solutions that offer scalability and integration capabilities with multiple channels and data sources. Solution: Invest in upgrading or replacing outdated systems.

Omni-Channel 52

Omni-Channel Customer Engagement Engagement Contact Center 52

NobelBiz

FEBRUARY 27, 2023

This does not rely solely on the technology solution, but also access to a knowledge base, scripts for the recurring interactions, and feedback from supervisors. This aspect is primordial when it comes to meeting customers’ expectations and standing nose to nose with competition.

Contact Center 52

Contact Center Self Service Wait Times Metrics 52