Chatbots Comparison Customer Service Representative Customer Service Strategies 
CSM Magazine
MAY 12, 2023
One key benefit of cloud-based solutions for customer service is their ability to centralize information and processes. With customer data and communication channels consolidated in one accessible location, customer service representatives can easily access relevant information to handle inquiries more efficiently.
Comm100
JUNE 13, 2018
Comparison shopping is a staple of the holiday season, and the internet makes comparison shopping even easier. Another self-service tool to consider for the holiday season is chatbots. Chatbots are automation systems that can act as evolved self-service portals or advanced knowledge bases on e-commerce websites.
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