Experience Investigators by 360Connext

APRIL 23, 2024

CX leaders today face a long list of challenges, including adapting to a dynamic market environment and ensuring every stakeholder, supervisor, and employee in the business is aligned with the customer-centric vision. Understanding Customer Experience Management (CEM) Let’s start at the beginning. It’s time to make your case.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

Strativity

JULY 18, 2014

6 World Cup Lessons Applicable to Every Customer Relationship . Our newest Strativity blog explores what world-class athletes can teach us about aspiring to be number one in your customers’ eyes. What Taylor Swift Doesn’t Know She Knows about Customer Experience. Get a free assessment and customized report.

CEM 40

CEM Customer Experience Conference Employee Engagement 40

NobelBiz

OCTOBER 24, 2023

It provides a holistic view of the entire customer journey, starting from the initial awareness phase and continuing through to the loyalty phase. By implementing these maps effectively, businesses can enhance customer satisfaction, foster loyalty, and ultimately achieve success in today’s competitive market landscape.

Customer Journeys 104

Customer Journeys Customer Experience Contact Center Touchpoint 104

Strativity

JULY 16, 2014

Strativity Group’s next Customer Experience Management (CEM) Certification program will be held in Orlando, FL., For professionals who are seeking a strategic framework for implementation, the program provides participants with a foundation in Customer Experience and CEM with a focus on: . October 21-23, 2014.

Customer Experience Management 40

Customer Experience Management Groups CEM Customer Experience 40