Remove CEM Remove Customer Experience Management Remove Employee Engagement Remove Workshop
article thumbnail

Defining the Value of Customer Experience: A Guide for Creating CX ROI in A Constantly Changing World

Experience Investigators by 360Connext

CX leaders today face a long list of challenges, including adapting to a dynamic market environment and ensuring every stakeholder, supervisor, and employee in the business is aligned with the customer-centric vision. Understanding Customer Experience Management (CEM) Let’s start at the beginning.

ROI 260
article thumbnail

July 2014 News – New Fall CEM Program, What Taylor Swift Knows about Customer Experience and more

Strativity

They will be receiving a complimentary Customer Experience Management Workshop on behalf of Clicktools , a Strativity partner. . . Customer Experience Management Certification. . HCI Employee Engagement Conference. . Get a free assessment and customized report.

CEM 40
article thumbnail

Strativity Group Announces Next Customer Experience Management Certification Program – Fall 2014

Strativity

Strativity Group’s next Customer Experience Management (CEM) Certification program will be held in Orlando, FL., For professionals who are seeking a strategic framework for implementation, the program provides participants with a foundation in Customer Experience and CEM with a focus on: .