How To Evolve Your Customer Engagement Practices To Improve CX, Agent Satisfaction, and Revenue
Bold360
AUGUST 18, 2020
Customer Engagement Maturity (CEM): Where Are You & Where Should You Be? For the third year in a row, Bold360 has commissioned Forrester Research Consulting to conduct a survey of almost 500 global decision-makers working in customer experience, engagement, and service to measure the benefits of providing an exceptional CX.
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