CEM Consulting Customer Experience Professionals Omni-Channel 
Maru/HUB
JANUARY 17, 2018
MarketsandMarkets forecast the global customer experience management (CEM) market to grow from $3.77 billion by 2019, the customer analytics market from $1,623.2 In recent years, we have witnessed a huge transformation in customer experience and the evolution is set to continue in years to come.
SurveySparrow
OCTOBER 25, 2019
Allow the ability for a customer to shop in a way they like, this could include the ability to find you through any platform, being able to make payments using a variety of options and introducing any sort of convenience to them according to their whims and fancies. Customer Experience Strategy #9. Omni-channel Approach.
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