Remove CEM Remove Chatbots Remove Consulting Remove Customer Experience Professionals
article thumbnail

Customer Experience: The Evolution and The Revolution

Maru/HUB

MarketsandMarkets forecast the global customer experience management (CEM) market to grow from $3.77 billion by 2019, the customer analytics market from $1,623.2 In recent years, we have witnessed a huge transformation in customer experience and the evolution is set to continue in years to come.

article thumbnail

Customer Experience Strategy – 30 Ways to go about

SurveySparrow

It is your duty to make sure that all windows of service are easily available as an option for all the customers. You must do this to be in a good relationship with the customers. Provide your customers with the ability to get all the information without having to contact the company. They reduce the workload by 67%!