Tales of Customer Experience: The Good, The Bad, And The Ugly?
Maz Iqbal
NOVEMBER 13, 2014
RAC : Regulation of Call-Centre Agent Behaviour Is What Matters, Not The Customer Experience. Youngest son bought a car and in the process he was about to buy breakdown insurance. Some folks just don’t get how to use the various customer interaction channels intelligently. Some folks just don’t get mobile.
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