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2014 State of Customer Experience: Who Are UK’s 2014 Leaders And What Can We Learn From Them? (Part 3)

Maz Iqbal

And find myself in a position to share with you the table that I have put together: What Does It Take To Be A Customer Experience Excellence Leader? What does this look like from a customer perspective? What Is It That Is Missing From The CX Game Of Excellence? I have read the Nunwood report several times.

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2014 State of Customer Experience: Who Are UK’s Leaders And What Can We Learn From Them? (Part 4)

Maz Iqbal

What Does It Take To Excel At The Customer Experience Game? Trying to move too quickly, or claiming to be something at odds with reality, can cause credibility and cultural issues. Rather, the best dividends come from understanding how to accelerate the rate of customer experience change. . Why is this the case?