Maz Iqbal

NOVEMBER 13, 2014

What A Delightful Experience. That would have been a good enough experience: got the job done in a couple of minutes. The starting point for customer-centricity is authentic care for one’s customers. In so doing, these folks will make it easy and enriching for customers to do business with that organisation.

Customer Experience 92

Customer Experience Case Study Banking Customer Philosophy 92

Maz Iqbal

OCTOBER 14, 2014

And find myself in a position to share with you the table that I have put together: What Does It Take To Be A Customer Experience Excellence Leader? What does this look like from a customer perspective? What Is It That Is Missing From The CX Game Of Excellence? I have read the Nunwood report several times.

Case Study 91

Case Study Customer Philosophy Customer Experience Employee Engagement 91

Maz Iqbal

OCTOBER 16, 2014

What Does It Take To Excel At The Customer Experience Game? Rather, the best dividends come from understanding how to accelerate the rate of customer experience change. . Which Four Critical Dimensions Do Businesses Need To Master In Order To Accelerate Customer Experience Improvement? .

Customer Journeys 73

Customer Journeys Case Study Customer Philosophy Customer Experience 73

Maz Iqbal

NOVEMBER 12, 2017

Story: The Customer Experiences Sadness & Delight Last week, Friday, it’s 10:00 and I am working from home. Neither of these thoughts occurs as a pleasant experience. Andy’s not arrived yet. I’m wondering if he is OK or if he has forgotten.

Customers 48

Customers Customer Experience Case Study Customer Philosophy 48

Maz Iqbal

MARCH 24, 2017

I have yet to see this viewed, by Tops, as an opportunity to delight customers, and … Continue reading "CX: Using Intelligent Generosity To Cultivate Customer Delight". This is often seen as a problem – a problem of generating demand to drive sales, and a problem of inventory management.

Sales 48

Sales Customers Management Case Study 48