Case Study, Competitive Advantage, Poor Customer Service and Return on Investment

Reduce Customer Churn with the Voice of the Customer (VoC)

Thematic

MARCH 27, 2024

A focus on customer acquisition often overshadows the vital task of retention. A shocking 66% of consumers end relationships with companies due to poor customer service. This highlights a disconnect: Customers crave positive experiences, yet businesses sometimes must listen proactively. The consequence?

Effort Score

Effort Score Analysis Feedback Net Promoter Score

7 Easy (yet efficient) Ways to Prove Customer Value

CustomerSuccessBox

NOVEMBER 24, 2021

Benefits can include: Product quality Problem-solving ability Brand’s reputation Advantages of Partnering you as a vendor, etc. Poor customer service, etc. It is at that stage that customers start seeing value in your offering. ROI of Customer Value. ROI of Customer Value. Maintenance costs.

ROI

ROI Poor Customer Service Social Media Net Promoter Score

Customer Experience Update

Reduce Customer Churn with the Voice of the Customer (VoC)

7 Easy (yet efficient) Ways to Prove Customer Value

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