Provide live agent assistance for your chatbot users with Amazon Lex and Talkdesk cloud contact center
AWS Machine Learning
MARCH 29, 2024
Amazon Lex integrates with state-of-the-art contact centers including Amazon Connect, Genesys Cloud , and Amazon Chime SDK to facilitate a seamless omnichannel experience. The integration of Amazon Lex with Talkdesk cloud contact center is inspired by WaFd Bank (WaFd)’s digital innovation journey to enhance customer experience.
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