Playvox
JUNE 10, 2022
Record, Listen to, and Evaluate Your Coaching Sessions. There’s a good reason call recordings are used in coaching sessions. Listening to one of their own calls can be enlightening to agents, who may not have realized they were speaking so fast or sounding so bored when interacting with customers.
NobelBiz
NOVEMBER 6, 2023
It’s like the premium gas you put in a sports car – it makes everything run smoother, faster, and more efficiently. Call Recording and Speech Analytics: These tools record and analyze customer-agent conversations to identify opportunities for improvement in agent training and customer experience.
AWS Machine Learning
NOVEMBER 27, 2023
In a contact center, agents spend precious time after each call manually summarizing notes, which can impact their productivity and increase call wait times. For instance, FOX Sports experienced a 400% increase in viewership content starts post-event when applied.
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