Remove Call Recording Remove Customer Satisfaction Remove Customer Service Strategies Remove Poor Customer Service
article thumbnail

What Is Multi Channel Customer Service and Why It Is Important

ProProfs Chat

Reports show that every year companies lose over $ 60 billion , all due to poor customer service. What’s worse is that customers who are victims of sub-standard CX are more inclined to discuss it within their individual circles. One way of doing this is by offering customers a multi-channel support system.