Remove Call Recording Remove Customer Expectations Remove Management Remove White Paper
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Avaya IX Workforce Engagement – Transforming Employee Productivity and Customer Experience

Avaya

Avaya IX Workforce Engagement delivers all the applications organizations need to get the most value from agents while generating high-quality customer and agent experiences. Screen Recording – An undetectable back-end process that captures desktop screen activity during customer interactions.

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15 Crucial Call Center Software Features for 2024: Must-Have Capabilities & Requirements

NobelBiz

It’s no longer just about handling calls more efficiently; it’s about creating a more tailored and engaging customer experience. Software solutions offer a world of features that cater to various aspects of call center operations. These features range from managing calls to analyzing customer data.