Remove Call Recording Remove Customer Expectations Remove Ecommerce Remove Voice of Customer
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Voice of Customer (VOC): Why your businesses should listen?

SurveySensum

Imagine the positive influence a business can have on its bottom line if it can tune into the voice of the customer. What is the voice of the customer and how can you listen to it? What is the voice of the customer (VOC)? How does the voice of customer help businesses? Reduce customer churn.