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A Connected Enterprise – 3 Ways to Turn Theory into Practice

CSM Magazine

JUNE 24, 2021

Aspire to connectedness for a winning CX strategy. Becoming a Connected Enterprise provides the next big step in the evolution of the contact centre but what does it really mean for your customers? Connectedness benefits everyone, from customers and customer service management to agents themselves.

Connections 52
Connections Customer Connectedness Analytics Call Recording 52
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What’s Stopping You From Becoming a Connected Enterprise?

CSM Magazine

JUNE 3, 2021

What is more, the Cloud offers practically unlimited computing power to transform data – the lifeblood of all Connected Enterprises – into valuable business insights that accelerate the shift to all-round connectedness.

Connections 52
Connections Customer Connectedness Gamification Call Recording 52
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