Remove Call Recording Remove Customer Base Remove Customer Change Remove Exercises
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Breaking Adoption Inertia: How to Get Teams to Stick with New Software

ChurnZero

For instance, Sales doesn’t use a support system and call recording isn’t a priority for Development. I recommend conducting this exercise quarterly as to not overwhelm your team. Because in your line of work as a Customer Success professional, your context is always changing. Customers come and go.

article thumbnail

Breaking adoption inertia: How to get teams to stick with new software

ChurnZero

For instance, Sales doesn’t use a support system and call recording isn’t a priority for Development. I recommend conducting this exercise quarterly as to not overwhelm your team. Because in your line of work as a Customer Success professional, your context is always changing. Customers come and go.