NobelBiz

MARCH 14, 2023

Debt collection agencies and contact centers are subject to strict regulations and laws governing their operations. One of the major issues faced by debt collection agencies and contact centers when it comes to compliance is the lack of the right solutions to be compliant. And pay extra attention to it.

Contact Center 52

Contact Center Call Recording Call Center Guidelines 52

NobelBiz

FEBRUARY 13, 2024

This efficiency reduces idle time and increases overall contact rates. NobelBiz OMNI+ takes the capabilities of Predictive and Power Dialing to the next level, transforming the contact center landscape with its versatile suite of dialing options. Read Case Study Watch video CRM Integration What Is a CRM Call Center Integration?

Call Center 59

Call Center Self Service Software Contact Center 59

CSM Magazine

AUGUST 4, 2021

Due in large part to the pandemic, closed branches, and social distancing guidelines, our research shows customers tried digital before turning to agent-led support channels in 2021. million in potential savings for organizations when customers can self-service on digital channels instead of turning to the high-cost contact center.

Banking 52

Banking Self Service Customer Experience Contact Center 52