The Voice of the Customer is Asking for a Better Citizen Experience, is Your Agency Listening?
NICE inContact
OCTOBER 17, 2019
Across agencies in federal, state and local governments, the experience imperative is every bit as crucial (I would argue, in many cases even more so) to fulfilling agency missions. Like their private sector peers, the front line for engagement with government agencies lies in the contact center. Call recording?
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