NobelBiz

APRIL 27, 2021

Customer relationship management is at the forefront of all business debates. Overall, retaining existing customers is much more lucrative than attracting new ones. But the questions remain, how do you keep your customers happy? How can a contact center solution enhance customer loyalty?

Contact Center 52

Contact Center Loyalty Net Promoter Score Multi-Channel 52

NobelBiz

JULY 26, 2022

Call score might be based on “manual” qualifying / classification by agents or on speech analytics algorithms. The importance of call scoring For inbound call center call scoring may help call center agents to be more efficient, minimize client turnovers, and increase customer retention.

Call Center 52

Call Center Effort Score Contact Center Telecommunications 52

SurveySparrow

JULY 3, 2021

But the battle for sales, brand loyalty, and customer retention in 2021 and beyond will be won by businesses that take customer experience seriously and execute strategies that audiences connect with. So why is customer experience significant all of a sudden? Because consumers expect more from brands than ever before.

Brands 59

Brands Customer Experience Customer Journeys Social Media 59