Think Customers
JULY 8, 2019
Open enrollment has become a make-or-break time for insurers. based associates are legally required to assist consumers in their choices of health insurance, which can be expensive and hard to staff in different geographies. It’s an approach we at TTEC call “Smart Seasonal.”. Licensed, U.S.-based
Talkdesk
DECEMBER 23, 2020
A recent Talkdesk Research™ report, The CX Revolution in Financial Services and Insurance , in which 220 global financial services and insurance firms and more than 900 of their clients and policyholders were interviewed, found that 63% of clients believed one poor experience would motivate them to switch banks—just one.
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NobelBiz
FEBRUARY 22, 2023
In 2021, it is vital for your organization to have a Cloud Contact Center Solution that not only allows you to unify customer data, unify the systems used by agents and supervisors, but also to navigate between telephony and other communication channels. For instance, suppose a consumer call for an insurance claim.
NobelBiz
FEBRUARY 15, 2023
In 2021, it is vital for your organization to have a Cloud Contact Center Solution that not only allows you to unify customer data, unify the systems used by agents and supervisors, but also to navigate between telephony and other communication channels. For instance, suppose a consumer call for an insurance claim.
SurveySparrow
SEPTEMBER 28, 2021
Unstructured calls are transcribed and clustered to discover key intents. . Use pre-built, modular conversation components to build 80% of your call flows. . Monitor calls in real-time to see how the assistant is doing. The thinking machine can send one-time links while on the call itself to avoid any delays. .
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