Uniphore

JANUARY 21, 2022

Before looking at technological capabilities, consider these top five evaluation criteria for conversational automation: Call flow management Long call times and complex processes have long plagued healthcare CX journeys, dragging down consumer and employee experiences alike.

Healthcare 147

Healthcare Net Promoter Score Call Flow Self Service 147

Think Customers

JULY 8, 2019

Open enrollment has become a make-or-break time for insurers. based associates are legally required to assist consumers in their choices of health insurance, which can be expensive and hard to staff in different geographies. It’s an approach we at TTEC call “Smart Seasonal.”. Licensed, U.S.-based

Insurance 40

Insurance Self Service Call Flow Average Handle Time 40

Talkdesk

DECEMBER 23, 2020

A recent Talkdesk Research™ report, The CX Revolution in Financial Services and Insurance , in which 220 global financial services and insurance firms and more than 900 of their clients and policyholders were interviewed, found that 63% of clients believed one poor experience would motivate them to switch banks—just one.

Banking 126

Banking Contact Center Insurance Self Service 126