Call Flow, First Call Resolution, Healthcare and Wait Times

Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential

Myra Golden

APRIL 11, 2023

I really like Balto AI’s Real-Time Guidance. Balto reminds agents of your call flow so they stay on track and effectively carry out conversations — in English or Spanish. As a result, the company saw a 20% increase in customer satisfaction and a 10% reduction in call volume.

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Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential

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