Myra Golden

APRIL 11, 2023

This could involve training on product knowledge, customer service skills, and communication techniques. My Customer Service Master Class might be a good fit for training on soft skills. Learn more about Customer Service Master Class. I really like Balto AI’s Real-Time Guidance.

Strategy 52

Strategy Contact Center Average Handle Time First Call Resolution 52

Myra Golden

SEPTEMBER 7, 2016

Me, the Customer Service Queen didn’t even notice. Just as I was exiting stage left, one of the executives from Customer Satisfaction asked me for my business card and she asked me to write my home address on the back of my business card. I actually hadn’t even noticed the lack of verbal communication. But she was right.

Call Flow 56

Call Flow Video Training Interaction 56

Myra Golden

SEPTEMBER 7, 2016

Me, the Customer Service Queen didn’t even notice. Just as I was exiting stage left, one of the executives from Customer Satisfaction asked me for my business card and she asked me to write my home address on the back of my business card. I actually hadn’t even noticed the lack of verbal communication. But she was right.

Call Flow 40

Call Flow Video Training Interaction 40