Call Flow, Customer Expectations, Knowledge Base and Wait Times

Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential

Myra Golden

APRIL 11, 2023

Despite fewer resources and fewer employees, contact centers are expected to achieve the same or better results. With customer expectations rising and budgets tightening, contact centers are under pressure to deliver excellent service while reducing costs. Learn more about Customer Service Master Class.

Strategy

Strategy Contact Center Average Handle Time First Call Resolution

How To Manage The Average Handling Time (AHT) For Contact Centers?

NobelBiz

JANUARY 17, 2022

To demonstrate this perspective, consider the following examples of AHT discovered on current customers: 3 to 4 minutes for e-commerce customer service; 5 to 6 minutes for telco customer care (excluding technical help); 10 to 12 minutes for legal aid, etc.

Average Handle Time

Average Handle Time Contact Center Management Call Center

Customer Experience Update

Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential

How To Manage The Average Handling Time (AHT) For Contact Centers?

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